Elsie's Attic Reviews

Nice designs but cheaply made with cheap material.

Ordered a jumpsuit, wore for a couple of hours at a wedding, by end of the wedding the seams at the side and the front were coming undone. Contacted Elsies Attic and arranged a return and replacement. Replacement arrived today, seams came apart at the back when I was trying it on. Requested refund but still have to go through the hassle of returning item before I am refunded, despite photographic evidence of the faulty item.

The dress i ordered just arrived.
4 pound postage.
Dress is shoved into a brown envelope and is ripped.
Very poor quality for a £65 dress,and cheap material and not true to size.
Unable to navigate the free returns label as my phone doesnt allow it and still waiting for a response from EA.
Very disappointing and very poor service.
Would not recommend

I'd followed Elsie's Attic on social media for some time. I really liked their clothing and then I got round to purchasing a hoodie in December 2021. The item arrived but sadly it was defective and there was a purple stain on the material. I arranged a return straight away, stating the reason and requested a refund. The item hadn't even been tried on. I receive a refund but notice that they'd only given me a partial refund and charged me for the initial postage. I pointed out they'd charged me for receiving defective clothing and I expected they should refund the whole order. They then refunded everything.

Had the return process been straightforward I would have considered the defective item a simple mistake and been open to using them again. However, it left me feeling as though they couldn't be trusted.

I was a long time admirer, but you lost me when I became a first time customer. You need to be 100% straightforward with your returns policy.

The clothing is lovely. But since decided to return a dress that was too big, I found out that their returns policy is illegal in the UK. I said this on one of their Facebook posts, which was immediately removed by them, and I'm now not able to post any comments.
Beware if you purchase anything, that they need to receive your returned items within 14 days of you receiving the goods. Its against UK law (legally you only need to let them know within 14 days of receipt of goods, and return items within 28 days). I've reported them to trading standards too.

First order and won't order again. Rubbish quality

Iv tried several times to contact regarding a faulty item. Emailed first then social media, no response terrible customer services.

Thank you for my first order. Great service!

An amazing company to deal with. Their products are excellent quality and made to perfect. They are quick to respond and help you with any query. I am thrilled to have come across this company. Would fully recommend and I will certainly be buying from them again. Excellent customer service.

Ordered 5 items different designs & sizes and got sent one the wrong size. (Hoodies are super huge anyway). Asked twice once in an email & again on my returns letter for the correct size on one design I liked and never received it. Just a refund. Nice quality items, though print quality wasn’t anywhere as good as other firms. Still would have kept one hoodie if they’d sent me the correct one as I asked them twice…. Shame as now wouldn’t use again.

Wonderful quality jumper. Lovely customer service. Will be back to buy more. Thank you.

I received my Tulle skirt today and I am obsessed with it, its exactly what I was after, the delivery was fast and the customer service has been excellent, I will definitely be ordering again

Well, what can I say?
I ordered a pair of camouflage dungarees from Elsies Attic and absolutely love them. I love them so much that I ordered three more pairs. They are fabulous. I’ve had so many compliments.
I’m now on the look out for my 5th pair ??

Purchased one of the famous hoodies, dispatched yesterday and received today!, wasn’t sure what to expect sizing wise but brought my usual size and it’s perfect! Plenty of room and so comfy! Really good quality hoodie too! Happy Customer :)

Second order from here and again I was so happy with the quality on both items.
I got the sequin bow jumper and one of the Teddy coats.
I love them both!
I ordered them on Christmas Eve and did not expect to receive them until January with the bank holidays etc but they arrived today (nye) I'm going to wear the sequin jumper tonight, to go nowhere but because I'm so pleased with it and to add a bit of sparkle to a dull NYE!

I bought a hoodie from Elsie’s Attic and assumed a size 10-12 would fit my size 10-12 wife... it did not! The team were very helpful in ensuring I could reorder in the correct size (6-8) - the new one fit perfectly and she is very happy with it. I was issued a full refund for the large one when I returned it. A word, of caution - they size big! But super helpful and friendly service.